Customer Data Specialist

Do you want to turn customer data into personalised experiences that drive engagement and sales? Are you passionate about digital marketing, customer insights, and personalisation tools? Do you have the technical know-how to connect data with business strategies? If so, this is your chance to join JYSK as a Customer Data Specialist!

At JYSK, customer data is a key element of our strategy. We are expanding our Digital Experience Platforms to get even closer to our customers. We are looking for a specialist who can bridge business needs with integration opportunities and ensure personalisation is optimally implemented across multiple channels.

WHAT WE OFFER YOU
As a Customer Data Specialist, you will play a crucial role in delivering personalised experiences across all customer touchpoints. You will help connect our personalisation engine (Dynamic Yield) with other platforms to achieve 1:1 personalisation and provide valuable insights for future decision-making.

Furthermore, we offer you:

• the opportunity to be part of an exciting journey, establishing and developing the use of customer data solutions at JYSK
• to be part of an ambitious team that strives to be the voice of the customer, leveraging data and insights to create an even better and more seamless customer experience
• a workplace in an international company where growth, expansion and development are top priorities
• an informal and open-minded atmosphere, with the opportunity to collaborate and spar with skilled colleagues at all levels of the organisation
• a position with great opportunities for professional and personal development
• a strong focus on maintaining a healthy work-life balance

WHAT YOUR NEXT JOB WILL BE ABOUT
You will be part of the Marketing team, working with customer data and insights to ensure our personalisation tool delivers relevant recommendations and insights across various channels, including web, email, POS, and customer service applications.

This is a new position at JYSK, giving you the opportunity to shape and define how we optimise our personalisation tool. You will collaborate closely with marketing and e-commerce colleagues to ensure its full potential is realised.

Your tasks and responsibilities in the job includes:

Business Development:

• Optimise and identify new opportunities and use cases, orchestrating data points across channels.
• Stay updated on new platform features and updates, assessing their potential business impact.
• Ensure our personalisation engine consistently delivers business value and contributes to sales growth.

Data Management and Integration:

• Develop expertise in integration capabilities, data structures, and data management within the personalisation engine.
• Support the refinement, implementation, and testing of new integrations with JYSK’s current and upcoming platforms.
• Take responsibility for the technical supervision of the personalisation platform, working closely with IT and development teams to ensure efficiency and stability.

Collaboration and Communication:

• Serve as the link between the personalisation engine’s capabilities and stakeholders, ensuring relevant use cases are implemented effectively.
• Work within an agile (SAFe) framework, understanding the complexities of a large organisation in terms of development, implementation, and activation of use cases.

You can read more about our Marketing department here.

WHAT SHOULD YOU BRING
We are looking for a new colleague who:

• has a passion for personalisation, digital marketing and customer journeys, and stays updated on trends in the field
• is experienced with MarTech systems, particularly personalisation tools (e.g. Dynamic Yield, Optimizely, Monetate) and how customer data solutions interact
• possess both technical expertise and a business mindset regarding personalisation platforms
• is an excellent communicator and fluent in English
• is independent, structured, and a strong team player