Customer Journey Specialist

8220, Brabrand, Sødalsparken 18, Denmark

Fuldtid

Are you an experienced Customer Journey Specialist who combines strong business understanding with CX insights and stakeholder collaboration? Do you want to map and improve omnichannel experiences that shape how millions of customers interact with JYSK?

Then this may be your next opportunity.

We are looking for a Customer Journey Specialist to join our E-commerce & Omnichannel department and help us strengthen the customer experience across all touchpoints. You will map, measure and optimise customer journeys in close cooperation with teams across the business.

WHAT WE OFFER YOU
As Customer Journey Specialist, you will have a central role in designing data-driven, consistent, and relevant customer experiences across channels. You will actively engage in structuring, analysing and developing customer journeys to create a personalised customer experience. You will gain valuable insights into future customer experience strategies while being part of a dedicated and skilled team.

Furthermore, we offer you:

The chance to join a dedicated and professional E-commerce & Omnichannel department
A position in a fast-growing international company that values development and performance
A healthy work-life balance
Excellent opportunities for professional and personal growth
An informal working culture with great colleagues from multiple countries

WHAT YOUR NEXT JOB WILL BE ABOUT
You will join our recently established Customer Experience team, working across the customer journey to secure consistent and customer-centric touchpoints in partnership with departments across JYSK. Your role will focus on mapping, improving, and communicating customer journey insights to drive data-informed decisions and support our omnichannel strategy.

Your tasks and responsibilities in the job includes:

Mapping and maintaining a clear and structured overview of customer journeys across channels
Identifying customer experience pain points and improvement opportunities by working closely with stakeholders and using insights, analytics, and customer feedback
Setting up and maintaining customer satisfaction tracking and reporting at selected touchpoints
Contributing to the development of initiatives and use cases in collaboration with product owners and other teams to continuously enhance the customer journey
Collaborating closely with internal teams, omni-channel specialists and Product Owners on customer flows, needs, and the strategic direction
Sharing journey findings and KPIs across the organisation to promote a customer-focused mindset and informed business decisions

You can learn more about our department here.

WHAT SHOULD YOU BRING
We are looking for a new colleague who is motivated by understanding customer needs and enjoys working with customer analytics, CX tools, and colleagues to improve digital journeys. You have an overall understanding of relevant digital solutions and the disciplines within journey mapping as well as the importance of stakeholder management. You thrive in a cross-functional environment and want to support JYSK’s omnichannel ambitions.

We are looking for a new colleague who:

Has 3-5 years of experience as a customer journey specialist or experience with journey mapping, customer experience, and omnichannel flows and optimisation across multiple channels
Understands the full customer journey in a retail context and can identify key improvement areas
Has experience with customer analytics and uses insights to improve flows and touchpoints
Is familiar with customer journey tools and understands the value of technologies like customer data platforms, personalisation tools and marketing automation
Communicates clearly, manages stakeholder expectations, and works in a structured way

IS THIS YOUR NEXT OPPORTUNITY? Apply today!
If you have any questions regarding the position, please contact Head of Customer Experience, Anita Rytter at + 45 2266 8801.

We kindly ask you to only attach your CV. With us, there is no need to write a traditional cover letter when applying for a job.

Instead, when you click “I’m interested/Apply”, you will have the option to write a brief message to the hiring team. If you wish, you can use this space to share your motivation for applying or highlight anything else you feel is relevant.

ABOUT US
We believe our employees are key to our success. That is why we strive to offer development and possibilities of growing and finding new challenges within JYSK. Since our founder, Lars Larsen, opened his first store in Denmark in 1979, JYSK has expanded our global presence with stores and web shops in countries around the world.

Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behaviour and attitude that we can expect from each other. We trust each other, and we believe in Empowerment and freedom with responsibility. We also take pride in rewarding engagement and a great effort among our employees. With the right attitude, opportunities abound in JYSK.

JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.

For more information, please visit our career page.