Senior IT Operations Support Specialist

Are you ready to take your IT expertise to a global level? At JYSK, your skills will directly support our continued international growth. In this role, you will implement new solutions, improve existing systems, and help integrate new countries into our IT environment.

We are looking for a skilled Senior IT Operations Support Specialist to join our IT 3rd Level Support Team in Aarhus. Here, you will ensure that IT runs smoothly for colleagues across the organisation, providing expert support and making a tangible impact every day.

WHAT WE OFFER YOU
You will join a dedicated, international team working from Denmark, Germany and Poland. The team supports all 30 JYSK countries and handles IT tasks that go beyond the 1st and 2nd line support. You will contribute to solving tasks, identifying larger issues, and supporting the IT Operations and Security department.

Furthermore, we offer you:

• Interesting and varied tasks within a constantly evolving IT landscape
• An IT organisation driven by a “fix-once” philosophy, aiming for robust and long-term solutions
• A value-driven culture built on trust, responsibility and teamwork, guiding how we work together
• A healthy work environment with a clear focus on wellbeing and work-life balance
• Training and individual development in relevant technologies to support your professional growth
• A relaxed and open-minded working environment with collaboration opportunities across all levels of the organisation
• Social events, team activities and employee discounts within Lars Larsen Group
• An inviting lunch programme with skilled chefs serving delicious, healthy, and varied meals
   

WHAT YOUR NEXT JOB WILL BE ABOUT
In IT 3rd Level Support at JYSK, you will handle complex technical issues to ensure stable and efficient IT services for all end users. You will also support backend systems, and collaborate on projects to enhance infrastructure and security.

Your tasks and responsibilities in the job include:

• Providing skilled 3rd level IT support
• Identifying and finding solutions for incoming tasks
• Providing technical support to our 1st and 2nd line support
• Assisting IT Operations and Security with daily tasks and projects
• Screening and monitoring of issues in the JYSK IT environment, as well as participating in relevant IT projects
• Maintenance of FAQ’s and documentations

Most of the work takes place in a Microsoft environment. You can expect your daily work will involve Windows 11, MECM, M365, Cloud environments, AD/Entra ID, DHCP, Print management, VPN, MFA, PowerShell, Licensing and more.

You can read more about our department here.

WHAT SHOULD YOU BRING
We are looking for a colleague who:

• Has at least 5 years of experience in IT operations and IT support
• Is experienced with Windows 11 and Windows Servers
• Approaches challenges with a “leave things better than you found them” mindset
• Learns quickly and solves problems independently
• Is eager to work with new technologies and complex IT systems
• Brings a collaborative and helpful attitude to support the wider organisation
• Communicates fluently in both Danish and English, written and spoken