Situation Manager

Do you thrive under pressure and have a talent for preventing technical incidents before they happen? Can you combine deep technical insight with clear communication to guide teams through critical moments? If you are someone who stays calm, thinks clearly, and makes confident decisions when challenges arise, you could be the Situation Manager we are looking for at JYSK Head Office in Aarhus!

WHAT WE OFFER YOU
This is a role with tangible impact, placing you at the forefront of our most critical IT operations. You will hold a dynamic dual role that combines high-stakes incident management with proactive engineering. We are committed to your professional development and will support you in mastering both areas. As part of a collaborative and skilled team, you will have the trust and autonomy to make a real difference.

Furthermore, we offer you:

• Continuous growth through certifications, training opportunities, and participation in relevant conferences
• A collaborative environment with a supportive team and a “Community of Practice” for knowledge sharing
• Autonomy and responsibility to make real decisions that affect our systems and customers
• Professional development in both incident management and proactive engineering
• Exposure to high-impact projects where your expertise directly shapes outcomes
• A culture that values empowerment, collaboration, and mutual respect
   

WHAT YOUR NEXT JOB WILL BE ABOUT
This hybrid role combines two core areas of responsibility, providing both operational leadership and technical development.

Your tasks and responsibilities in the job include:

• Lead major IT incidents as the Situation Manager, coordinating cross-functional technical teams
• Manage all stakeholder communication to ensure clarity and alignment during critical situations
• Drive issue resolution efficiently with structured decision-making and confidence
• Perform advanced technical analysis and troubleshooting as a TechOps Software Engineer
• Conduct root cause investigations to prevent recurring incidents and enhance reliability
• Proactively strengthen system observability monitoring, and IT security measures

You can read more about our department here.

WHAT SHOULD YOU BRING
We are looking for a new colleague with:

• Is experienced in leading incident response, coordinating technical teams, and conducting constructive post-mortems
• Has solid experience in software engineering, such as Site Reliability Engineering (SRE), Senior Technical Support, or Software Development, ideally with Java-based backend systems
• Remains composed, decisive, and methodical under pressure
• Possesses excellent communication skills, able to explain complex technical matters clearly to both technical and non-technical audiences